ARTWORK: What is the minimum resolution for artwork?
If you are using bitmapped artwork (e.g. GIF, BMP, TIF, JPG), at least 600 x 600 pixels and will require a redraw / digitization fee unless printing four color process. What is the difference between bitmap and eps file types?
Bitmap images are defined by a precisely “mapped” collection of individual dots or pixels of various colors. EPS (Encapsulated Postscript) files define graphics using mathematical algorithms that allow for scaling and modification without a loss of image resolution. Can I use artwork containing PMS colors?
The Design Studio will accept files with PMS (Pantone® Matching System) colors in EPS files but will convert them to RGB (Red, Green, Blue) colors for display on your monitor. The original PMS information will be passed to production with your artwork, but you should also note your PMS colors on your PO. This will ensure your specifications are included with your order. This is especially important if you are uploading a non-EPS file because these files cannot include PMS information. What does 4-color process mean? When should I use it?
If you have a photographic or painting-like image, chances are you will want to use a four color process for decorating your product. Four color process will recreate a photo-realistic image. It is also sometimes used to represent artwork that uses more than four solid colors because using only four colors is more economical. The process uses combinations of varying sizes of blue (cyan), red (magenta), yellow (yellow), and black (black) dots to create images. You see four color process printing every day in color pictures in newspapers. Also sometimes called CMYK. Where do I send my art? You may email your art to: asi@asiontime.com Payment Questions: First time orders
First-time orders from ePromos require prepayment in full. We recommend the use of a credit card to facilitate rapid fulfillment of your order, but you may also use a company check, money order, or even cash if you choose. Please be aware that forms of payment that require funds to clear into our account can delay your order. We will not ship orders until our bank has cleared your funds. Credit Cards
ASI accepts Visa, Mastercard, American Express and Dioscover and provides two ways to pay by credit card. Credit card information can be submitted securely online when you order online or with your order approval paperwork which is received by secure electronic fax. In either instance, your credit card is not charged until you have approved the order and our eProof (artwork mockup). Upon approval, you will be charged 100% of the amount stated on your Order Acknowledgment along with any applicable taxes. Your account number and expiration dates as well as authorized signatures will be held entirely confidential by ASI and its representatives. Company Check
Customers may pay by company check. We require that the funds clear our bank in order for us to ship your product. If time is of the essence we strongly recommend using a credit card. Corporate Accounts
We will be happy to set up a corporate account. Credit review typically takes 7-10 business days and production will not begin on orders until the review process is complete. If your order is urgent, please use a credit card or call us to make other arrangements. Minimum Order Size: he minimum order for any item is the minimum quantity listed for that item on our web site. Minimum order quantity applies to both blank and customized merchandise. Terms and Conditions: Check Returns
In all cases where we have a check returned for insufficient Funds we will assess a $50.00 fee. Net 30 Terms
If you are granted payment terms, you agree that if you are late paying your invoice, a 1.5% finance charge or the maximum charge permitted by law may be assessed against all accounts with past due balances. You agree to pay all the company’s reasonable attorney’s fees and all collection agency fees incurred in the collection of any amount owed thereunder and not paid when due. Shipping Delays
Customer agrees that it will not hold ASI accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control. Factory shipment or delivery dates are the best estimates of our production facilities, and in no case shall ASI be liable for any consequential or special damages arising from any delay in delivery. Warranties
ASI warrants that all goods sold are free of any security interest and will make available to you all transferable warranties made to ASI by the manufacturer of the goods. ASI makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose. Merchandise Consistency
Please note that we encourage you to take the opportunity to review a sample of the actual product before you order in bulk quantity. It is important that you understand that these samples are representative in nature. While we are very careful about the manufacturing processes that we use, manufacturing variations are unavoidable and a natural result of the manufacturing process. By choosing to place and order with eASI, you are agreeing to accept merchandise with reasonable manufacturing variances in product material, color and packaging. The most common example of this is apparel dye-lots. Transfer of Ownership of Merchandise
All goods become your property at the time they are accepted by the carrier. Acceptance
Your submittal of an online order and/or your signature on our Order Acknowledgment is a conditional acceptance by ASI of your offer to purchase our goods and your acceptance of our terms and conditions. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, ASI hereby expressly conditions its acceptance of your offer on ASIs’ assent to the additional or different terms. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. You and ASI agree that any contract hereby entered into has been made and is to be construed to Florida Law. Sales Tax
ASI is required by law to collect all applicable state and local taxes for services and goods shipped to Florida, Massachusetts, Minnesota and New York. Customers in other states may be required to remit use taxes. Please consult your tax advisor. Companies, individuals and organizations who are exempt from sales tax should provide us with a copy of their resale certificate by fax to 561-537-2517. Cancellations and Alterations to Existing Orders
Once an Order Acknowledgment is approved, we cannot guarantee our ability to make changes or cancellations to an order. ASI will make every effort to comply with your cancellation request. If you have already signed your Order Acknowledgment, there will be a minimum charge of $50.00 to cover order entry and preparation expenses. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees. All completed work and costs incurred will be the responsibility of the customer. Claims, Adjustments and Returns
If you have any problems with your order please contact customer service at 877-ASI-6684 within 15 days of receipt. We advise opening your merchandise to review its quality if you do not intend to use it right away. After this time we will be unable to go back to our suppliers for credit. Please have your order number available. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. If any problem arises, please call customer service immediately. If necessary we will issue an RMA number (Return Material Authorization) and provide you with a special shipping address. Overages and Shortages
We try to produce your order in the exact quantity ordered, but this is not always possible due to quality control efforts and fast running machines. We reserve the right to ship and subsequently bill or credit, your charge card or account, for up to 10% over or under the desired quantity. Shipping Charges
We make every effort to accurately estimate shipping charges. From time to time, we may underestimate the shipping charges on your order. In such event we may make reasonable adjustments to your shipping charges. You always have the option to provide us with a shipping account number (a small handling charge may apply). Site Pricing
While we make best efforts to keep our site up to date, from time to time actual market conditions may change the price of a product. We reserve the right to change published prices of product offered on our site at anytime. If a published site price is incorrect on an item your have quoted or ordered, we will contact you immediately with the most updated price or help you choose a different item that is within your budget. Site Images
We make best efforts to provide clear and color-correct product images on our site that best reflect the true nature of the products. However, web site images are inherently limited in their ability to communicate color, scale, and detail. We want to remind customers to be careful about making assumptions about products from the site image alone. We strongly urge our customers to order actual samples. If you choose not to evaluate a physical sample, we cannot be held responsible for the difference between the image as it appears on your monitor and the final product. Price Match Guarantee
No one wants to sacrifice service and quality just to save a few pennies. At ASI we offer great pricing and the best service in the industry. To make sure you never have to choose between service and price, we have a price match guarantee: if you find the same item at a lower price, we’ll match that price. It’s that simple. Just give us a call and let us know where you found a price that beats ours. As long as it is the same item with the same options, we’ll try to match any price, no questions asked. Special Offers
We enjoy providing valuable special offers to our customers. Unless stated otherwise, all special offers are subject to the following standard terms and conditions: Each offer may only be used one time per customer. Special offers may not be combined on a single order. Each product purchased is considered separate order, even when multiple orders are placed at the same time. When qualifying for special offers, order size does not include shipping or tax. Special offers are not valid on sample orders or orders under $300. Special offers and coupons may are only valid on orders purchased at web site pricing. Special offers may not be valid on certain items. To redeem any special offer, the coupon code must be given at the time of ordering. These terms allow us to create special offers that are valuable and simple. If you have any questions about these terms, please contact your Promotional Products Specialist. I don’t have time to figure this out right now. Can I just speak with someone about my sample/quote/order?
Of course. ASI’s Specialists are always available to help you with your projects. Call 1-877-ASI-6684 or click here to email us. | 
